One Knight in Product

Going Beyond the Dreaded Product Demo and Creating the Perfect Sales Pitch (with April Dunford, Author ”Obviously Awesome” and ”Sales Pitch”)

April Dunford is a world-renowned expert in product positioning who wrote the bestselling "Obviously Awesome" to help us all nail our product positioning. She then realised that companies were having trouble translating this positioning into a sales pitch that worked in the field, so she's back now with "Sales Pitch", a step-by-step process to craft a winning pitch. We spoke about the story behind the book and some of the themes within it.
Episode highlights:
1. All companies have a sales pitch, but most people don't seem to know where it came from
There hasn't been a standard sales pitch approach since forever and, most of the time, it seems that companies just hand the same document down from sales rep to sales rep without ever really considering what it says, or even who owns it. But, there's a method to create one that wins.
2. The sales pitch should be grounded in your positioning
It's really important to move beyond just a big list of features with some marketing slides at the front and back, and have a sales deck that tells a story about your differentiated value, your view on the market, and why you are uniquely positioned to solve the problems that market has.
3. Your product demo should be done upfront, but not all features are equal so you don't need to demo them all
You need to organise your product demos around your differentiated value and take prospects on a journey rather than clicking through every single button and tab in the product. You need to show them why the features you have matter, not just that you have them.
4. You need to call out your competitors because your customers are already thinking about them
It's natural to want to talk about yourself, and not mention your competitors at all. But, if you don't position yourself against your competitors then you allow your competitors to position themselves against you. Prospects want help navigating alternatives, and that means not just concentrating on yourself.
5. There are always potential objections to your sales pitch, so get in front of these objections
Again, it's natural to try to avoid calling out perceived weaknesses in your product, but good salespeople already handle these in the field. It's worth getting ahead of these objections so you can answer them upfront because prospects aren't always going to mention them explicitly.
Buy "Sales Pitch"
"World-renowned product positioning and marketing expert April Dunford knows that standing out in a crowded market is the key to getting sales. In Sales Pitch, she shows entrepreneurs, salespeople, marketers, and business leaders how they can achieve success by building a narrative that clearly communicates how your product is different and better than anything else on the market. Using a simple step-by-step method and compelling case stories, the author of Obviously Awesome guides you through a solid sales pitch structure that helps customers make confident buying decisions, while positioning you to clearly win in the market."
Check it out on Amazon.
Buy "Obviously Awesome"
"You know your product is awesome — but does anybody else? Forget everything you thought you knew about positioning. Successfully connecting your product with consumers isn’t a matter of following trends, comparing yourself to the competition or trying to attract the widest customer base. So what is it? April Dunford, positioning guru and tech exec, will enlighten you."
Check it out on Amazon.
Contact April
You can catch up with April on LinkedIn. You can also check her podcast, Positioning with April Dunford or her newsletter, also called Positioning with April Dunford.

Nailing your Product/Market Fit Strategy by Focusing on the Mission Critical (with Maja Voje, Growth Strategy Expert & Author ”Go-To-Market Strategist”)

Maja Voje is a growth strategy expert who has worked with some of the largest tech companies in the world. Through her consulting, she realised that there was a problem holding companies back from product/market fit. Unable to find a playbook to guide companies to the promised land, she decided to research and write one herself. We chatted about the book and some of the themes within it.
Episode highlights:
1. 95% of startups will not survive, but you can work together to beat the odds
It's not normally a bad product that's the problem. There are a zillion reasons for startup failure, but beating the odds is not a product management or a sales or marketing problem. We have to work cross-functionally, join forces and work together to align the company around success.
2. Product/market fit is more than just delivering value, but being able to build a sustainable business
Traditional definitions of product/market fit focus on whether you can deliver value to a specific market segment, but it's important to bring other dimensions into play, such as the most effective business model and people's willingness to pay. You have to capture enough value to build a sustainable business.
3. It's essential to pick a niche, define your ideal customers, and stick to the plan
It's really easy for early startup founders to try to go wide and fix everyone's problems, but this is generally a mistake. It's important to maintain discipline, be strategic, and realise that not all opportunities are created equal. You don't have to make a sale at all costs.
4. You're probably not charging enough for your solution, but your customers aren't going to price it for you
Founders sometimes fall prey to product imposter syndrome, where they fail to extract fair value from their customers because they're not sure the product is good enough, or feel bad asking for money. We need money! But, don't expect your customers to just tell you a fair price. It's important to do decent pricing research.
5. We can learn a lot from "special ops" thinking
Business science has matured over the last couple of hundred years, but there are timeless principles from military strategy that can help us succeed. Pitting small resources against larger competition, being nimble, responding to change and executing fast can help us succeed in a crowded marketplace.
Check out "Go-To-Market Strategist"
"In Growth and Marketing, we were taught how the “big tech” companies grew to their heights more than a decade ago. They had bigger budgets, teams, and global talent. Markets were less saturated. Customers were more excited about innovation. You need a different playbook for GTM. One that applies to bootstrap startups, clever leaders in innovative companies, and independent innovators. So I went on a journey. I devoted a year of my life to interviewing 54 experts from companies such as: Hubspot, Miro, Figma, Metabase, CXL, and many more to ask them to share their “go to market” advice that will most securely and successfully guide you to product-market fit."
Check out the book website.
Contact Maja
You can catch up with Maja on LinkedIn.

Fearlessly Defeating the Four Horsemen of a Product-Friendly Culture (with Eisha Armstrong, Co-founder @ Vecteris & Author ”Productize” & ”Fearless”)

Eisha Armstrong is a company founder, digital transformation consultant and author of "Productize" and new book "Fearless". This new book goes deep on the cultural underpinnings of productisation, and how company leader can align their teams and quell their own fears.
Episode highlights:
1. Many leaders are afraid of productisation...
Leaders want the benefits of productisation, but are afraid to jump in because of the investment required, and whether the bets are going to pay off.
2. ... But their employees are afraid too
Employees are afraid that they are going to lose their jobs, that their skills and knowledge will become less valuable, or that the client they have invested time in will reject the new model.
3. It's important to sell the vision and the "why" behind productisation
It's no surprise that products need a vision, but it's even more important to explain the "why" of productisation, and to connect an aspirational vision to the hard business metrics and KPIs that resonate with a service-mindset organisation.
4. The hallmarks of a successful services firm can kill a product-friendly culture
Eisha talks about the four horsemen of product-friendly culture: Knowing, Perfectionism, Scarcity Mindset and Individual Heroics. Productisation changes the game and these traits can sink productisation efforts. The company needs to shift mindset and probably needs to bring in new expertise.
5. Product leaders in service-mindset organisations have to be different
Product leaders in transforming organisations are not the same as product leaders in tech-first product organisations. Technical chops are secondary, and they need to have much better stakeholder management and communication skills to succeed. They need to ensure there is no tissue rejection by an organisation that just doesn't understand.
Buy "Fearless"
"Transforming a B2B services business model to a more scalable, profitable, productized company can have many points of failure - but the biggest and most underserved is the cultural transformation required to support successful productization. The encore book from Eisha Armstrong and her team at Vecteris, Fearless tackles this frequent point of failure and dives deep on the change management required to build a Product-Friendly Culture."
Check it out on Amazon. You can also check out the book website
Buy "Productize"
"More and more traditional professional services firms are turning to "productization" as a strategy to grow, improve valuations, and to fend off new digital-first competitors. However, many of them will fail and waste a lot of money in the process. Productize first outlines the "Seven Deadly Productization Mistakes" made when pursuing a product strategy, then provides the blueprint for overcoming each of these missteps. It is designed to be a practical playbook for any leader of a professional services business who wants to successfully accelerate growth."
Check it out on Amazon. You can also check out the book website
Contact Eisha
You can catch up with Eisha on LinkedIn.

How to Build Products when the Founder IS the Product (with Saagar Bains, Fractional Product Leader & Former Head of Product @ The Body Coach)

Saagar Bains is a fractional product leader and product advisor who started out digitally transforming his family's wholesale business and launching its e-commerce site before moving into consulting and into startups. One of those startups was The Body Coach, started by celebrity fitness guru Joe Wicks, where Saagar had the job of translating their vision into scalable reality. For this episode, we travelled to Saagar's hometown of Birmingham for a LIVE interview and Q&A about the pros and cons of building for celebrity creators.
Episode highlights:
 
1. Being an early entrepreneur can really help your product management game
Product managers often get tied up in the craft of product management and the latest frameworks, but Saagar started out working for his family business and had to work out everything as he went. This gave him an incredible bias for action, to do things that don't scale and to get scrappy where needed. These are traits that many PMs should develop rather than getting precious about process.
2. Product Management is all about the "Why"
Saagar spent some time working for Deloitte Digital and, in many cases, building stuff without being told why it was being built. This left him feeling unsatisfied, and like he wasn't doing "Proper Product". Luckily, even though The Body Coach started building with an external agency, the "why" was so strong from the founders that Saagar could take over something that made sense.
3. Creator-led businesses have a built-in audience, which means that "move fast and break things" doesn't work
If you have millions of users with a direct relationship with the brand upfront, you can't just throw anything out the door. There's an incredible amount of brand equity and trust that needs to be satisfied, and there is a higher quality bar. That said, you still have to pick your battles, and there's still good product prioritisation work to be done.
4. All founders are going to come with feature requests, and smart PMs are going to do some of them
When you have an incredibly well-respected founder who lives and breathes the product, you're going to get requests. Some of them will even make sense. But, product people who don't have evidence against the requests, or a better plan in general, are going to get overridden and they only have themselves to blame. That said, it's important not to rail against feature requests just because they're from a founder.
5. Building proper, trusting relationships with the founders is incredibly important
When working with creators with a massive following, who have invested so much of themselves into a company, the worst thing you can do is just walk in expecting them to bend to the awesome power of product management. Saagar spent several hours walking and talking with the founders before even getting the job, to understand their motivations and forge a bond. This ultimately helped him be more successful.
Contact Saagar
You can connect with Saagar on LinkedIn.

Supporting the Next Generation of Female Product Managers with Women in Product UK (with Namrata Sarmah, Founder @ Women in Product UK & CPO @ INTO)

Namrata (Nam) Sarmah is CPO at INTO University Partnerships and the founder of Women in Product UK, a community through which she hopes to build a pipeline of female product management talent and finally put to bed the excuses that hiring managers currently fall back on when challenged on their female talent acquisition. She's also passionate about making sure we get more product people into the C-suite, and will soon be launching the CPO Track community to support this. We chatted about all this, and much more.
Episode highlights:
 
1. You don't need an MBA to get into product, but it's not unhelpful
There's a lot of controversy about the merits (or lack of) of MBAs in product management. MBAs are not essential, but they can be helpful when trying to crack the C-suite as you've already spent a lot of time working on your business sense. There are other ways to get this though; the most important thing is to develop that business sense one way or another.
2. Just because you're great a product management, doesn't mean you'll be a great CPO
It's hard to land a Chief Product Officer job, and even harder to stay in there. You require a mix of skills, and just being the best at product management doesn't help. It requires a mix of business acumen, executive presence (sad, but true) and the ability to tell a story in terms that resonate with your leadership peers.
3. Building a community is hard, but you can treat it like a product
Community-building is not an easy skill to teach someone; it requires a certain mindset and certain instincts. There are different types of people in the world, and some of them are natural "connectors" who just know how to join the dots and get people together.
4. Women in Product UK is its own thing, and its superpower is diversity
There are various communities around the world that support product managers, or female product managers specifically, but a lot of them have quite a narrow focus on certain job levels or roles. Having top female CPOs available for free in a community is a superpower.
5. The name of the game is pipeline building, and allies are welcome
Some sad sacks will sit and grumble about having a "women in product" group rather than just a generic "people in product" group. but the numbers don't lie. Women are still underrepresented in senior positions, and it's easy for companies to blame "pipeline problems". So let's all build the pipeline, so they don't have an excuse anymore.
Contact Nam
You can connect with Nam on LinkedIn or check out Women in Product UK, where you can interact with the community and get onto the WhatsApp group.

Paying Off Your Organisation’s Human Debt Through Agility & Psychological Safety (with Duena Blomstrom, Founder & CEO @ People Not Tech)

Duena Blomstrom is a renowned fintech thought leader who got tired of seeing the same problems in the workplace and decided to go out and try to solve them. Duena took on banking culture with "Emotional Banking" before moving onto wider organisational change with "People Before Tech". We spoke about some of the common problems faced within organisations, how to try to solve them, and some of the reasons why companies resist those solutions.
Episode highlights:
 
1. Santa Claus is not going to come and "puke a generative culture on your enterprise"
There are no magic bullets to organisational transformation, but it's also simpler than it sounds. You need to take a number of smaller, measurable steps that move the needle. And teams have a lot more power to affect change than they think - they don't need to await permission.
2. We're not fixing it because we get in our own way
We let the status quo persist because we don't challenge ourselves, and think this is just the way business works. There's too much fear in the workplace and it's holding us back.
3. Impression Management is a big problem at work
People are afraid of looking incompetent, intrusive or troublesome at work. This is natural, but it limits us in the workplace. Start noticing when you exhibit these behaviours, and they'll start to go away automatically. It's important to speak up.
4. All companies have some level of Human Debt
As with tech debt, all companies accrue Human Debt as they grow. Human Debt is the result of all the abandoned initiatives and missed opportunities to affect change. It adds up and the interest repayments can start to cripple you.
5. You don't need to pay all the Human Debt off at once
Some bad behaviours will eventually naturally expire. As a society, we've gotten better at standing up for what's right (although there's still plenty of work to do). But, ultimately, you should pay the most burdensome Human Debt off first.
Buy "People Before Tech"
"Built upon fascinating research and an international array of case studies, People Before Tech is an incisive examination of how organizations through their digital transformations become stranded with unoptimised teams and disenfranchised employees. Duena highlights that it is vital not just to implement technology, but also to integrate it into the existing organizational culture and structure, before providing practical guidance and advice on how business leaders and HR professionals can heighten efficiency and effectiveness of workplace teams through collaborative and innovative initiatives."
Check it out on Amazon.
Contact Duena
You can connect with Duena on LinkedIn or on her website DuenaBlomstrom.com, where you can find links to all her various endeavours!

Moving Beyond Founder-Led Product Development & Setting PMs up for Success (with Jennifer Yang-Wong, VP of Product @ Contrary)

Jennifer Yang-Wong is a product leader who formerly worked at Uber, before moving into the rarified heights of Venture Capital. But, not as an investor but as the VP of Product for a tech-led VC firm. We spoke about why a VC firm needs a VP of Product as well as numerous reflections on the trouble that we can have when trying to apply product thinking and move beyond founder-led decision-making.
Episode highlights:
 
1. There's no one way to do product management, and no one's doing it "right".
There's no one way to do product management, and no one's doing it "right". It all depends on what you need for your stage of company, and whether you're sales-y, ops-y, or product-y in mindset.
2. There's no "number" or formula you can apply to decide whether to blow up your roadmap.
In a sales-led organisation, it's common for big deals to torpedo the best-laid plans. Your appetite to do this work will vary, but it's not as simple as saying "X% of revenue and we do it!" But, whatever the number is, it should be really, really high.
3. It can be tricky to know when to bring on the first product hire and move away from founder-led product management
One of the founders is generally the de facto "head of product", often with no specific product training. They do many of the same things that the product team would do, but not necessarily in the same way, and with less process. This can cause clashes when the first PM comes in.
4. Getting a super process-oriented PM in as the first PM might exacerbate the issue
You do need some rigour from the PM you bring in, otherwise, what's the point of bringing them in? But, if you bring someone in who is too dogmatic or has worked for much larger organisations, you may find a cultural mismatch and inevitable clash when everything they do seems to slow you down.
5. In some companies, it might be the second "first product manager" that succeeds
Founders may mis-hire if they don't have a strong understanding of what product managers bring to the table, or how they want to work. It's unpleasant to think of, but sometimes the first PM takes the hits, moves on and is replaced by a second PM who can start to make progress since the founders have a better idea of what they'll get the second time around.
Contact Jennifer
You can connect with Jennifer on Twitter or on LinkedIn.

Connecting Product Management to Business Goals by Mastering your Product Strategy (with Gabrielle Bufrem, Product Leadership Coach & Advisor)

Gabrielle Bufrem is a product leader and product coach who comes highly recommended by Sir Marty Cagan himself. She's passionate about developing product managers and product leaders, as well as helping them be true strategic partners to the business. We spoke about product vision, what to do when it's not there, the importance of product principles and much more.
A quick message from Saeed Khan and me.
My former podcast guest, Saeed Khan and I are thinking of putting together a B2B Product Management cohort course on Maven. Our goal is to help B2B PMs make peace with the differences between B2B product management and much of the classic product literature, and enable them to be true business partners rather than stuck in a remorseless feature factory. We're assessing interest right now, so if this sounds good, please fill in our course questionnaire. Thanks!
Episode highlights:
 
1. A product strategy is the highest leverage artefact any product leader can have
But it's also one of the hardest to do. It's serious, serious work, which is why so many product teams just end up with a list of tasks, or a "pizza strategy" (pepperoni! chicken! M&Ms!)
2. A lot of problems stem from being people pleasers
No one wants to say "no" and people can suffer from the fear of missing out. People can be afraid to take a stance. But, it's essential to narrow your focus to the absolute essentials if you want to make any progress at all.
3. It's hard to push back on pre-agreed feature requests if you don't have a plan
Product leaders need a deep understanding of their users and customers, but also of the wider business context. You need to be conscious of what the company (and the board) wants.
4. Sometimes companies don't have strategies either
It's easy to get dragged into a neverending feature list, prioritising whatever the next thing is. Product leaders need to work with wider leadership to identify broad goals, how they can get there & what the 3-5 year plan is.
5. Product managers are there to represent the business
UX designers are there to look after the users and the engineering team is there to look after the tech. It's absolutely essential for PMs to be trusted business partners if they want to make a big impact.
Contact Gabrielle
You can connect with Gabi on Twitter or on LinkedIn. Or, check out her website.