One Knight in Product

Using The Power of Community to Help you Thrive in a Generalist World (with Milly Tamati, Founder @ Generalist World)

Milly Tamati is a former "Director of Miscellaneous" who travelled the world before settling in a tiny island off the coast of Scotland with 170 residents, a castle and a distillery. She's always been a generalist at heart and is now looking to support a global community of like-minded professionals with Generalist World.
A message from this episode's sponsor - One Knight Consulting
This episode is sponsored by One Knight Consulting. Yes, yes, that's me. But listen up. I started One Knight Consulting because I have seen variations of the same problems plaguing growing startups, scale-ups and larger, digitally transforming companies again & again. These problems can cause friction between teams, slow product development, lacklustre sales, and ultimately lead to constrained growth. If you're scaling your product organisation, struggling with cross-team alignment or having trouble executing your product strategy to support your business goals, book a call with me and we can discuss your needs and how I can help.
Episode highlights:
Not everyone needs to be a specialist, you could be a generalist!
Do you not fit neatly in a box? Do you consider yourself a jack of all trades/someone who wears many hats? You might be a generalist & there are lots of generalists out there. Embrace it and find your people!
The generalist sweet spot is in smaller companies & startups
All companies could benefit from good people, but startups especially need people to be the connectors, tie things together and solve whatever problems arise whatever the domain. Generalism is a superpower here.
If you've got a product that makes people's eyes light up then you're onto something
Milly started Generalist World by speaking to a few people, but every single person's eyes lit up & they were all super-passionate. This is a perfect signal that you're doing something right!
Applying a "Jobs to be Done" mentality to recruitment could be a step change in hiring practices
We can make hiring less transactional & more human by not just talking about job roles, but problems that you need to solve and the skills you need to solve them.
Milly believes in communities but believes 9 out of 10 will fail
It's just so easy to create a community these days. Companies & brands are jumping on board, doing the bare basics & leaving a ghost town behind. Companies need to be strategic & intentional to be successful.
Contact Milly
You can connect with Milly on Twitter, LinkedIn or check out Generalist World.

Making Sure you REALLY Know your Customers and Pulling out of Growth Stalls (with Adrienne Barnes, Founder @ Best Buyer Persona)

Adrienne Barnes started out working to help people with their user personas but found that her work pointed to an even bigger problem - companies entering growth stalls and unable to recover. She is now here to tell us all how we might maintain our flightworthiness and get back onto the path of sustainable growth.
A message from this episode's sponsor - Product People
This episode is sponsored by Product People. If you’re a company founder or product leader who needs to get a product management team up and running quickly or cover parental leave check out Product People. They’ve got a thriving community and 40 in-house product managers, product ops pros, and product leaders. They onboard fast, align teams and deliver outcomes. Check out Product People to book a free intro chat and quote code OKIP to get a 5% discount.
Episode highlights:
Growth Stalls can happen to anyone and often happen after really strong growth
Companies can be growing, growing, growing and then all of a sudden just stall. There are factors that influence this, but if they're not addressed then growth stalls can last for years or decades
There are some red flags that indicate growth stalls and leaders need to listen
Too many leaders believe in themselves too much that they miss the signs of a growth stall & fail to address them. Status quo bias and ignoring dissenting opinions can impede efforts to fix it.
The earlier you catch a growth stall the better but it's never too late
Identifying stalls early naturally helps, but if you catch it late then you can still turn it around as long as you're realistic about what "turning it around" means and adjust your expectations.
Growth comes from understanding your customers & too many companies don't
If teams have different user personas defined, no one has user personas defined. There needs to be a concerted effort to understand your ideal customers and it should be a top-down, aligned effort.
Alignment is crucial for any of this stuff to work
The top reasons for growth stalls are: Not understanding your customers, Not understanding your positioning, Knowledge gaps & misalignments between teams. You need everyone to know the same stuff & pull in the same direction!
Contact Adrienne
You can connect with Adrienne on LinkedIn, Twitter or check her website, AdrienneNakohl.com.

Team Change is Inevitable - What’s Important is How we Respond to It (with Heidi Helfand, Author ”Dynamic Reteaming”)

Heidi Helfand is an engineering leader, consultant, coach, speaker and author who says that we need to "make the most of the time we have with people". Throughout her career she's noted how team change is inevitable and wanted to help companies navigate it with her book "Dynamic Reteaming".
A message from this episode's sponsor - Product People
This episode is sponsored by Product People. If you’re a company founder or product leader who needs to get a product management team up and running quickly or cover parental leave check out Product People. They’ve got a thriving community and 40 in-house product managers, product ops pros, and product leaders. They onboard fast, align teams and deliver outcomes. Check out Product People to book a free intro chat and quote code OKIP to get a 5% discount.
Episode highlights:
Team change is inevitable but what's important is how you deal with it
Even if you're going for long-lived mission-based teams, they're still going to change through attrition, company growth, lay-offs or mergers. It's important to manage this change effectively.
Dynamic Reteaming helps you however you decide to set up your teams
Books like Team Topologies tell you how to set up your teams to deliver value effectively. Dynamic Reteaming can work hand in hand with that approach and help you get there.
Team members don't always get to choose what happens
Sometimes people & teams will get moved around & sometimes this change will come top-down. It's ideal for team members to have a say, but ultimately it's important for the leadership to communicate, communicate. communicate
Bottom-up reteaming can work but your mileage might vary
Some companies allow people to decide what teams they work on, but your mileage may vary and, ultimately, in many companies, it's important to mix grassroots and executive input to get true success
Dynamic Reteaming offers a playbook for different types of team changes
The patterns within Dynamic Reteaming include people-focused approaches to use before and after team changes. The most important principles are to be kind, thoughtful and to treat people with respect.
Buy "Dynamic Reteaming"
"Your team will change whether you like it or not. People will come and go. Your company might double in size or even be acquired. In this practical book, author Heidi Helfand shares techniques for reteaming effectively. Engineering leaders will learn how to catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos. Based on research into well-known software companies, the patterns in this book help CTOs and team managers effectively integrate new hires into an existing team, manage a team that has lost members, or deal with unexpected change"
Check it out on Amazon. You can also check out the book website
Contact Heidi
You can connect with Heidi on LinkedIn.

The Trouble with Product Management Onboarding and How to Get it Right (with Mirela Mus, Founder & CPO @ Product People)

Mirela Mus is a product manager, product leader, mentor, coach, advisor and company founder who wanted to solve a problem that she kept seeing when she spoke to company leaders; the need to spin up product teams to cover hiring gaps and parental leave. She's doing this with her firm Product People.
A message from this episode's sponsor - Product People
This episode is sponsored by Product People. If you’re a company founder or product leader who needs to get a product management team up and running quickly or cover parental leave check out Product People. They’ve got a thriving community and 40 in-house product managers, product ops pros, and product leaders. They onboard fast, align teams and deliver outcomes. Check out Product People to book a free intro chat and quote code OKIP to get a 5% discount.
Episode highlights:
It's important to support promising new product managers
Mirela is committed to bringing talent into product management with the Product People operating model which gives APMs real-world product experience whilst maintaining quality for clients
You don't have to start a SaaS startup to be an entrepreneur
Mirela wasn't excited by building a SaaS product to solve everyday problems, and she found lots of problems through her own consulting which showed her the real problem and why a product agency is needed
Companies can be pretty bad at onboarding in general
But it's not always the case that good onboarding = a good experience. There are plenty of examples of great onboarding into poor company culture and bad onboarding into a great culture. It's the culture that's important!
Onboarding for product managers is harder than for most roles
Product managers are at the centre of everything and the requirements of the role can be really ambiguous depending on the company. The product culture is often underdeveloped which can drag product managers down.
There's a playbook for this stuff and a structured approach that PMs can take
You need to come up with a plan. There are things you can ask for in advance, stakeholders to map and sensitive topics to uncover. These can help you work out where you need to focus to be successful.
Contact Mirela
You can check out Mirela's blog post, Blazing Fast Onboarding for Product Managers.
You can connect with Mirela on LinkedIn.

Using Tech to Change Culture and Un-f**king the Design Industry (with Mackenzie Daisley, CEO & Founder at Brieft)

Mackenzie Daisley is a former designer & design account executive who has decided that the design industry is totally f**ked. She's started her own company, Brieft, to un-f**k it and she's not afraid to use expletives along the way.
A message from this episode's sponsor - Product People
This episode is sponsored by Product People. If you’re a company founder or product leader who needs to get a product management team up and running quickly or cover parental leave check out Product People. They’ve got a thriving community and 40 in-house product managers, product ops pros, and product leaders. They onboard fast, align teams and deliver outcomes. Check out Product People to book a free intro chat and quote code OKIP to get a 5% discount.
Episode highlights:
The Design Industry is F**cked
In Australia, staff turnover in design agencies is around 30%, and she's seen similar patterns around the world. A big part of the problem is around communication & collaboration, both internally & externally, and she wanted to fix that
Swearing and Cursing in your Mission Statement attracts the right kind of people
Mackenzie has had negative pushback from industry figures about her mission to "un-f**ck the design industry" but also a lot of positivity from innovators & disruptors who know exactly how f**cked it is.
When you're super early it's all about staying close to customers & not being afraid to pivot
Mackenzie has had feedback that has led her to pivot, or entirely rewrite parts of the application, and she's been able to get really strong signals of Product/Market Fit early.
You need persistence in the face of adversity
Mackenzie went to a pitch event without knowing it was a pitch event, fluffed her first pitch, and got blanked by the judge. She regrouped, came back, and won the event. Don't give up!
You need to be honest, and sometimes vulnerable, to start a company
Mackenzie had never started a company before and she has learned on the job. She's found it helpful to be a straight-shooter & direct, but there remains a pressure for women to act differently to men
Contact Mackenzie
You can connect with Mackenzie on Twitter, or check out Brieft.

Getting the Narrative Right and Taking Web3 Products Mainstream (with Rachael Sacks, Crypto Storyteller & Founder @ Narrativ3)

Rachael Sacks is a passionate advocate for crypto and Web3 who found fame when she popped up on the cover of the New York Post under the headline "Mean Little Rich Girl". She's now trying to demystify Web3 for curious users and traditional companies trying to get into the space.
A message from this episode's sponsor - Product People
This episode is sponsored by Product People. If you’re a company founder or product leader who needs to get a product management team up and running quickly or cover parental leave check out Product People. They’ve got a thriving community and 40 in-house product managers, product ops pros, and product leaders. They onboard fast, align teams and deliver outcomes. Check out Product People to book a free intro chat and quote code OKIP to get a 5% discount.
Episode highlights:
Getting onto the cover of the NY Post was hell but taught her so much
Being misrepresented taught her how things can be taken out of context, how to get better at writing & connecting with people outside of her bubble. This has proven helpful when writing about crypto.
Web3 is the natural progression of where the web is going
"If it ain't broke don't fix it" won't cut it. It is broken and it needs fixing. Web3 offers a chance of a future where everything is decentralised and you aren't owned by banks or corporations.
Web3 can be incomprehensible to newcomers & especially companies trying to get in
Rachael's trying to use her writing & communication skills to make Web3 accessible. She wants to avoid companies hiring clueless consultants and help companies make a real impact.
VCs and institutional investors are sniffing around Web3 but they need to be authentic
The same old Web2 investors have sensed a gold rush and are coming in to try to make money, but there's a strong sense of community and inauthentic people will quickly be sniffed out.
It's mass adoption or bust now
There's a lot of work going on to bring a proper consumer-grade experience to Web3 apps, which has been lacking but is getting better. There is also work going on to make people feel secure and that they won't lose all their money to hacks.
Contact Rachael
You can connect with Rachael on Twitter, or check out Narrativ3.

The Importance of Messaging & ROARing Your Way to Product/Message Fit (with Diane Wiredu, Founder & Messaging Strategist @ Lion Words)

Diane Wiredu is the founder of Lion Words, a brand messaging strategy consultancy with which she aims to stop you from sounding like everybody else. She wants to make sure you have product/message fit and a strategy to save you from drowning in a "sea of sameness".
A message from this episode's sponsor - Product People
This episode is sponsored by Product People. If you’re a company founder or product leader who needs to get a product management team up and running quickly or cover parental leave check out Product People. They’ve got a thriving community and 40 in-house product managers, product ops pros, and product leaders. They onboard fast, align teams and deliver outcomes. Check out Product People to book a free intro chat and quote code OKIP to get a 5% discount.
Episode highlights:
It's hard to see the label when you're stuck in the jar
People within a company often can't see the wood for the trees. They know too much and don't understand how complex their messaging has become. Having an independent audit can help to understand what doesn't work.
Messaging is WHAT you say about your product, copywriting and brand voice is HOW you say it
Messaging is more than just words. It's a strategy informed by company values, overall positioning & ideal customers. It helps people understand why they should care about your product
Successful messaging strategy looks different for each company but there are some things they have in common:
✅ Clarity - Everyone should know what you do consistently✅ Ease - Don't try to say too much or confuse people✅ Relevance - Resonates with your audience's needs
There's a framework to help with this stuff, but much of the value is intangible
Diane has her ROAR (Research, Opportunity, Assembly, Review) framework, which of course has hard outputs. But so much of the benefit is the clarity & alignment you get through going through it.
Messaging strategy is a top-down effort and not just marketing fairy dust
Messaging is based on some of the fundamentals of the company, including its mission, vision & strategy. It needs deep leadership involvement as well as a cross-functional group from around the company
Contact Diane
You can connect with Diane on LinkedIn, or check out Lion Words.

Supporting Mental Health & Wellbeing for Product Managers (with Jacquelyn Guderley, Product Manager @ OVO & Co-Founder @ Product Mind)

Jacquelyn Guderley is passionate about product management and mental health, and has thrown herself into both with gusto. She's a product manager for UK energy firm OVO, as well as the co-founder of Product Mind and impending book author with the in-progress "My Sketchy Head".
Here are some highlights from the episode:
"The best paths are never linear. The stumble and fall isn't important; it's how you get back up"
Jacs had a variety of roles before product management, a role she didn't know existed (even though she had been doing it). Her varied experiences helped to round her out as a PM.
A passion for mental health & product management combined with intense demand to create Product Mind
Jacs was unsure whether her social media content was resonating, so asked her followers and got incredible interest from PMs looking for support with their wellbeing.
Product Management is tough, and it's also lonely
Product management can be great, but it's also a tough role due to being at the centre of everything, with nowhere to hide & you're often an easy target for blame. PMs often lack people to tell them what's OK & what's not.
Idealised social media content is a double-edged sword
There's a lot of boring, reductive, cookie-cutter content out there which feels almost philosophically anti-product management. But, on the other hand, the power and support of the PM community is amazing.
Bringing up mental health issues at work is never easy
It's not easy to talk to your boss in all companies & often it's easier not to try. Companies can make it easier by taking an active interest in your well-being. Sharing your experiences can help others share theirs.
Check out Product Mind
If you are interested in getting support from like-minded product people, check out Product Mind, or find them on Twitter or LinkedIn.
Contact Jacs
You can connect with Jacs on Twitter, or check out My Sketchy Head.